Frequently Asked Questions
Do I have to sign a long-term contract with PraestOS?
Nope. All our services are month-to-month. You can scale up, down, or walk away anytime - no penalties and no hard feelings.
Can I just pick the services I need, or do I have to use the whole platform?
Absolutely, it’s your call. Choose a single pillar, or mix and match what helps most. We’re here to fill gaps, never force a fit.
Will Praesto replace my staff or take over my client relationships?
Never. You stay in the driver’s seat. We handle the behind-the-scenes work - so you’re free to focus on clients and growth.
Will Praesto work with the tools I already use?
In most cases, yes. Our team is all about making your life easier, not forcing new software down your throat. We help you integrate the way you work best.
How fast can I get started?
Most MSPs are up and running in days - not weeks. We handle the setup and walk you through every step.
What if I need help, or just want advice?
You’ll always have real people - Praesto experts and a community of MSP peers - ready to help. No ticket black holes. No runarounds.
What if my MSP grows or shrinks - how does billing change?
No problem. With PraestOS, you can add or remove services at any time. Your monthly bill flexes as your business does - no hassles and no surprises.
How does Praesto handle data privacy and compliance?
We take data security as seriously as you do. All our processes and tools are built to meet industry best practices, and we’ll always help you stay on top of your compliance requirements.
Can I customize Praesto’s services to fit how my team works?
Yes, absolutely. Every MSP is different, and we’ll work with you to set things up the way that works best for you and your clients.
Do I need to switch away from my current helpdesk, PSA, or other core tools?
Not at all. We integrate wherever possible - and we’ll never force you to change what’s already working.
What makes Praesto’s community different from other IT groups or message boards?
Our community is made up of real MSP owners and experts who know this business inside and out. You get action-oriented support - not just theory or vendor sales pitches.
How much of my time will onboarding take?
We aim to make onboarding painless. Most MSPs are fully set up with just a couple of short calls. We take care of the heavy lifting, and you’re never left guessing what’s next.
Will I have a dedicated point of contact or account manager?
Yes! You’ll have someone at Praesto who knows your account, your business, and your goals. Think of them as your right hand - not just a faceless support rep.
What happens if I want to pause or cancel my subscription?
Just let us know - no penalties, no hoops to jump through. You’re always in control.
Do you provide training or resources for my team?
We sure do. We offer live support, help docs, and a resource library - and your team can always tap into our community for tips and advice.
How do I know Praesto will keep up as my needs change?
We’re built for growth and change. As your MSP evolves, just let us know and we’ll help adjust your services right alongside you.
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